I customize reset password email template after that password reset link always opens a blank page

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1

I configured custom provider and sent an email to reset password.
Link always open white blank page.

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I did reset my customized email and resent email without using custom email provider. Still I am getting same error.

3

Hi @k.oak,

I have just checked your tenant and see that it is still using the built-in email provider with a customized change password email template.

For the customizations to take effect, I suggest checking that your custom email provider is still configured and the Use my own email provider setting is toggled on.

Looking further, it seems the issue with rendering a white blank page has to do with the Customized Password Reset Page. I have tried previewing your customized password reset page, and it also shows a white blank page.

After reviewing your code for a syntax error around the redirectAfterSuccess function,
I found that it’s in the Auth0ChangePassword config object, which is not allowed. If you need to redirect users after they have successfully changed their passwords, you can set that URL in the change password email template’s Redirect To URL field. (Reference: Customize Email Templates)

Let me know how this goes for you.

Thanks,
Rueben