Reset password link in reset password email leads to 404

Help
1

When a user selects reset password from the auth0 interface. The link sent in the email for password reset is wrong it links to a 404 url.

It shows this url: https://auth.custom.domain/u/reset-password?ticket= and this works when the user copies and pastes it.

but when user click it redirects to this url: http://url3120.custom.domain/ls/click?upn=WwgFU2TvteUoh-2BOgABEW4wKBhD6m-2FI209sSQqVZKhLqmbFJMf5DSUlYiFct1HWZ6DWC7QlFHtgn4-2Fn-2FGsGHx80odAzcADo7Mntf7cFsHPMDKQ105bRiGdMHBp1fA5dYQ6eGP_wX-2BNjQnYolU3m-2FuAb1SGRGlnAxK15Qd1bJ5HMT-2FJ5OeUhzxPhXTjjHrSnhQ8M7UodjyhNyJBv5VbTiEXG-2Fucu-2BWW-2Fo2dMTevD7XAoz1o7icUrE-2F9Dj-2F-2B5dVRa4DuhdF0xHqVphbrP97-2F0Zbb1yjpfyWhYSd2IRWBzK8jv9ljKXnxh0URS6rHwIHUdXqfY-2FLRgknzRLXK3FI-2FjqEz-2BOrmHw-3D-3D

when i tried to use a custom template it just this link alone as the href value of the an anchor tag:
http://url3120.custom.domain/ls/click?upn=WwgFU2TvteUoh-2BOgABEW4wKBhD6m-2FI209sSQqVZKhLqmbFJMf5DSUlYiFct1HWZ6DWC7QlFHtgn4-2Fn-2FGsGHx80odAzcADo7Mntf7cFsHPMDKQ105bRiGdMHBp1fA5dYQ6eGP_wX-2BNjQnYolU3m-2FuAb1SGRGlnAxK15Qd1bJ5HMT-2FJ5OeUhzxPhXTjjHrSnhQ8M7UodjyhNyJBv5VbTiEXG-2Fucu-2BWW-2Fo2dMTevD7XAoz1o7icUrE-2F9Dj-2F-2B5dVRa4DuhdF0xHqVphbrP97-2F0Zbb1yjpfyWhYSd2IRWBzK8jv9ljKXnxh0URS6rHwIHUdXqfY-2FLRgknzRLXK3FI-2FjqEz-2BOrmHw-3D-3D

Is there anyway to fix this?

2

Hi @ebere !

This looks like it could be your email provider changing the reset password link into a click tracking link. A quick search points towards this being a Sendgrid format, so the below link may be helpful for turning this off: