I can’t log in to my Auth0 dashboard.
Previously, I logged in via my Google Account using a 6-digit SMS code.
Yesterday it stopped working, and I never received the code. I don’t remember my recovery code.
I wrote a direct letter to Okta, but there is no answer yet.
Today I tried to log in via email to reset my password, but I did not receive a 6-digit code via email either.
Now I managed to log in via GitHub, but it seems like I created a different account.
As far as I know, I need to reset my two-factor authentication.
How can I resolve this issue and then link my GitHub account to an existing one?
Hi @yaroslavtereshchuk
Thank you for reaching out to us!
I understand that you are having issues with receiving your 6 digit code for MFA.
Please send a DM ( Direct Message ) to @support forwarding all the information provided and confirming the email address of your Auth0 account and the name of the tenant where you are encountering this issue. You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.
Looking forward to your DM!
Best regards,
Gerald
Thank you for the response. Will mark this answer as a solution when support helps me.