https://status.auth0.com/feed?domain=$DOMAIN is returning a 500 from cloudront

Help
,
1

We’ve been using the https://status.auth0.com/feed?domain=(with our domain appended, of course) URL to check the status of Auth0 in our product for awhile…but recently it started giving back 500 errors? And it appears to be coming from Cloudfront?

Here’s what I see in curl -v:

< HTTP/2 500
< content-length: 50
< date: Tue, 01 Aug 2023 14:45:00 GMT
< access-control-allow-origin: *
< etag: "32-rfzgN+uFvIQU5s6N0CYqXvCiisI"
< strict-transport-security: max-age=31536000; includeSubDomains
< x-cache: Error from cloudfront
< via: 1.1 19d924aad94fb7559b35412e1281c53e.cloudfront.net (CloudFront)
< x-amz-cf-pop: ORD56-P9
< x-amz-cf-id: GqTvsKNrC7SQgEQffbZdUNECJZYAA14EosqgspPRjSWBWmz7XOtBow==
<
* Connection #0 to host status.auth0.com left intact
Unexpected error occurred, please contact support.

Does this make sense? Who should I contact?

2

Hey there @ken.swanson, welcome to the community!

That’s odd, thanks for reporting! As our support team owns status.auth0.com, I recommend filing a support ticket here if you are able to do so.

Keep us posted!

4

Thank you for responding!

Unfortunately, it seems like I am unable to make a ticket due to me being on the free plan. Can you help me some other way?

1 Like
5

Gotcha, thanks for following up! Sure thing, let me reach out internally and see what I can do :slight_smile:

6

Quick update here! It looks like there was an incident declared earlier today regarding broken rss feeds - A fix is in the works!

1 Like
7

Awesome! Glad to hear!

8

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