How to Manually Verify a User's Email

Knowledge Articles
,
1

Overview

When creating a new user, the User Details page will show as pending until the user has verified their email. Some users do not have email accounts, so they cannot respond to a verification email. The steps below will show how to verify the user’s email manually.

Solution

Manually verify the email address in the user profile.

  1. Go to the Dashboard > User Management > Users.
  2. Under the Pending status of a user, click the Edit link.
  3. A popup where the email can be edited will appear, including a link to Set email as verified.
  4. Clicking that link will verify the email and change the Pending status to Verified.

GIF - How to Manually Verify a User's Email