Hello,
We need Arabic (ar) and right-to-left (RTL) support in Universal Login for our website https://machex.ae.
Our application sends ui_locales=ar, but Arabic is not available in the Supported Languages list in our Auth0 tenant settings.
The documentation mentions contacting Auth0 Support for RTL Early Access. However, the Support Center says that our account does not have access to create a ticket.
How can we request access and enable Arabic for our tenant? Does this require a specific subscription or an additional fee?
Thank you.
Hi @goldenergiesbv
Welcome to the Auth0 Community!
I understand that you are looking to have the Early Access Right-to-left feature enabled for your Free tenant.
It is correct that you require access to the Support portal in order to submit Support cases, which falls under a paid subscription. Please allow me some time to investigate this matter and confirm if this particular request falls under the Community Support scope.
Thank you for your patience!
Gerald
Hi @goldenergiesbv
Thank you for your patience!
I wanted to return and update you on our finds, it appears that free tenants are also eligible for having this Early Access feature enabled.
Solution
We can assist with reaching out to the Support team on your behalf. For this, please send a DM ( Direct Message ) to our @support group, forwarding all the information provided and confirming the email address of your Auth0 account and the name of the tenant where you request this feature to be enabled. You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.
Looking forward to your DM!
Have a great one,
Gerald