I have a user who has locked themselves out of their MFA. The support documentation seems to imply I need to DM support from this Community Forum since we’re on a free account - but I don’t have the option to send DMs (I think perhaps because my account’s trust level is still “new user”?). Does anyone know how to work around this?
Hi @sladmin and welcome to the Auth0 Community!
I will start a DM with you, in that case, and we can get this sorted for you.
Kind regards,
Teodor.
Hi there, I’m dealing with a similar issue. Would you mind also DM’ing me, please?
Hi @james31 !
Certainly, I will send you a DM and we can help you out with this matter!
Kind regards,
Teodor.