Problem statement
This article details how to manage a HAR file that is too large to upload to the Support Case.
Solution
When a sanitized .HAR file exceeds the file limit, and an error is given of
Error: the file is too large, the maximum accepted size is 10 MB.
Use the following steps as a workaround to upload the file:
- Click on the Download sanitized file link to download the sanitized version of the file
- The sanitized file will be named _redacted.har
- Compress the _redacted.har file as a .zip file. Make sure you only include the redacted HAR file, not the original HAR file.
- .HAR files have a high compression rate, so the resulting .zip file is unlikely to exceed the limit.
- Attach the zipped file (_redacted.zip) to the case.
Error Message Reference
Error adding <filename.har>: Error : The file is too large, the maximum accepted size is 10MB. Download sanitized file (xx MB)