Import/Export Extension - "Payload Too Large" Error

Knowledge Articles
1

Last Updated: Sep 4, 2024

Overview

This article explains why the below error is received while importing users with the Import/Export Extension:

An error occurred while uploading the file: Payload Too Large

6.jpeg
6.jpeg2354×1366 70.5 KB

Applies To

  • Users Import/ Export
  • Import/Export Extension

Cause

The limit for the bulk user import file size is 500 KB. For more information, refer to Bulk User Import.

This limit applies to performing an import with the Import Export Extension and using the Management API.

Solution

To get the bulk user import feature file size to accept more than 500 KB and to see this functionality considered in a future release, please submit a feature request using this form.