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Guardian notifications no longer working?

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#1

Guardian on Android

When logging in I am no longer getting push notifications in Guardian. If I open Guardian there’s a message there about a pending approval, but I have to open Guardian to see it.

Found out a couple days ago that a co-worker is having the same problem. Is this a known issue?


#3

What version of Guardian are you using?


#4

Version 1.5.0, and notifications and enabled for the app. Restarting the phone (Galaxy S8, Android 8.0.0) does not help.


#5

Is it possible for you to get me a logcat? If so, please send to me via DM. If you’re not sure how to get a logcat let me know.


#6

Happy to do that. Not sure how.


#7

This is a write-up from Google - https://developer.android.com/studio/command-line/logcat

However, this is probably easier to understand:

https://forum.xda-developers.com/showthread.php?t=1726238


#8

I’ll give this a shot.

Additional details: if the Guardian app is open (and active, as in I am actually “in” the Guardian app at the time), then everything works as expected: Status bar notification pops up, Guardian immediately asks to approve / deny the request. It is only if Guardian is not open (even if in the background but not active) that I do not get a status bar notification and if I then open Guardian afterward there’s simply a message about outstanding requests at the bottom of the app.


#9

Thanks - we’re reviewing


#10

We have identified this as an issue and are looking into it - as soon as I have an idea of a timeframe I will let you know.


#11

Notifications appear to be working again. I’m running 1.5.1 now.


#12

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