Guardian MFA No Notifications on Samsung

[jola]

Hi,

Since about last week, I’ve no longer been getting the MFA notifications from guardian when logging into manage.auth0.com on my Samsung S10.

I was asking around the office, and two colleauges have the same issue, also Samsung, one S9 and another also using the S10.

Anyone else having such issues?

[dan.woda]

Hi @jola,

It looks like you aren’t the only one. This was recently discovered and reported to our product team. Unfortunately, I don’t have an ETA on a fix.

[art.rosnovsky]

Do you think this one is related? In this case notifications do come through, but only if the app is already open

Guardian app push notification not working

The push notification for MFA on the android app only works if the app is open. Haven’t tested on Iphone. Seems to be exactly the same issue reported a couple years ago here Guardian notifications no longer working? Could it be a misconfiguration on my side? It used to work fine before. Already reinstalled the app and reset MFA. Same issue.

[vics]

Mine is to log in an application. That’s on a Pixel3. Tested with an Iphone and it worked. Might be an Android issue.

[jola]

Yeah, seems the same. If the app is open, the notification does appear as well.

[jola]

Allright, thanks for the reply.

Is there any official thread i can follow to recive updates?

[dan.woda]

@jola

Is there any official thread i can follow to recive updates?

Not at this time, this would be the closest thing to an official thread. I’ll update here when it is fixed or I have an ETA.