Problem statement
We have an issue with the Guardian app downloaded from the play store. With Android devices OxygenOS 13.0 The app version is 1.5.3
When we setup to send MFA code to the mobile the users receive 3 digit code instead of a 6
They said they occasionally receive 6 digit code, but not consistent.
With his behavior, the user is unable to complete the MFA. It is only happening for Android users, I have iOS, I tested and don’t have any issues.
Cause
This is of a combination of screen size, font size, and font type.
Solution
Please use smaller font size