Problem statement
Several iPhone users experience an issue with the Guardian app where they do not receive push notifications. When they open the app manually, they can see the confirmation prompt there.
What are some troubleshooting steps to diagnose this issue?
Solution
The following are some troubleshooting steps to diagnose the issue.
- IOS may suppress the push notifications due to an iPhone’s configuration. Ask the affected user to check if the notifications are enabled for the Guardian application in their settings.
- On iOS, open Settings App, find the Guardian app, and make sure the notifications are enabled.
- Ask the users to check if the latest version of the Guardian app is installed.
- If these steps do not help, try to reinstall the application.
Take a look at Apple’s general recommendation of not receiving notifications from a specific app, which provides other troubleshooting tips: