Hi all,
We have a single tenant hosted in Europe. Now we see that one of our customers is working fully in the United States and they block all non-US traffic by default.
Is it possible to have the login screens hosted globally, and accessing this page from the US will serve them from a US server. And accessing the page from Europe, will serve from a European server.
Having another tenant in the US will give us issues as we have many applications created in Auth0. Syncing tenants is no option.
Hopefully there is a good solution.
Thank you,
Mathijs
Hi @mathijs.van.gool
Thank you for reaching out to us!
I understand that you inquire if a EU hosted tenant can also process the authentication in the US region.
The official answer is the described flow is not an available option due to the regional separation of each tenants and their underlying user database, which is strictly bound to the single geographical region selected at creation.
While you can technically host and serve the front-end login page assets (HTML/CSS/JS) from a global or US-based Content Delivery Network (CDN) using Auth0’s Advanced Customizations for Universal Login (ACUL), the actual authentication transaction—when the user hits “Submit” and their credentials are verified—must always route back to your European tenant. If your US customer’s firewall strictly blocks all outbound traffic to European IP addresses, the authentication request will be dropped.
As syncing tenants is not an option, allow me to share the following Knowledge Article on Cloning or Duplicating an Auth0 Tenant - in case it is a viable option for you to only setup another tenant with the same settings and manage them independently.
Hope this helped!
Have a great one,
Gerald
Hi Gerald.
thank you for your detailed reply.
If the authentication transaction still goes to EU servers, then I don’t bother to use a CDN. I hope they can whitelist the EU servers for Auth0 in this case.
Thanks again,
Mathijs