Hi, we are using a custom login page built with HTML. When we attempt to customize the UI by showing or hiding certain fields based on the parameters in the login URL, we encounter a bot detection challenge error. Could you please advise us on how to proceed?
Hi there!
Thank you for reaching out to us, we are trying to reply and provide some information to older posts, in case others encounter that same issue.
The usual causes for this error message that we’ve seen can be one of the following:
- Expired or invalid state in the login path.
- The user clicks on the back button while doing the flow.
- Cookies are somehow blocked by the browser (which would prevent the whole flow from working).
Excluding in this case that the back button has been clicked, we would recommend checking the other two mentioned possible causes to rule them out.
I do recommend taking a look at the following Knowledge Article, as it goes over the error message that you receive and should prove useful: User Receiving "Error getting the bot detection challenge, please contact the system administrator”
Hope this helped!
Gerald