Get private key for tableau integration in Auth0

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I have an issue similar to this Get private key for my Application in Auth0. Just in my case; I am unable to use the pem file which contain the certificate as key. What should I do. I am trying integrate auth0 with tableau server. Thanks for your help

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Hi @dtanguy,

Welcome to the Auth0 Community!

Can you give a bit more info about what key you need or what you’re doing?

For example, are you looking for the RS256 signing key or public key, HS256 signing key, etc.

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I have move past this. Now I think I am having issue with tableau. every times I login it say “unable to sign you in. Invalid user or password”, but Auth0 shows succesful login. I can login to tableau but it is not dropping me to correct home and giving that error.

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Can you give us some more information about the issue? Screenshots, code snippets, details about your implementation.

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image843×582 9.05 KB

This is the error I get. It seems everything is working fine on Auth0 side. Maybe I misconfigure something I am not sure I followed this and this to setup the integration

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Also FYI; I have tried this recommendation from tableau and it didn’t fix my issue. Thanks for your help.

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Does your tableau server provide logs with any more insight on the error?

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I see so many different logs but not finding any related to access but I see this from /var/log/messages

Feb  5 07:25:29 hostname statsservice_0: 2023-02-05T07:25:29+0000; Running health check
Feb  5 07:25:29 hostname statsservice_0: 2023-02-05T07:25:29+0000; Creating channel to ping aggmodel at localhost:8598
Feb  5 07:25:29 hostname statsservice_0: 2023-02-05T07:25:29+0000; grpc Logging Interceptor: Request method name/yaxproto.AggModelService/ping
Feb  5 07:25:29 hostname statsservice_0: 2023-02-05T07:25:29+0000; 0.008ms; [no ensemble]::AggModelServiceImpl::ping:
Feb  5 07:25:29 hostname statsservice_0: 2023-02-05T07:25:29+0000; gRPC Logging Interceptor: Response: finished request with global trace ID
Feb  5 07:25:36 hostname nlp_0: time="2023-02-05T07:25:36.521666826Z" level=info msg="get job counts" blockedJobCount=0 inProgressJobCount=0 logger="semanticmodel/metrics:Monitor" queuedJobCount=0 waitingJob
Count=0

Feb  5 07:29:36 hostname nlp_0: time="2023-02-05T07:29:36.522073821Z" level=info msg="get job counts" blockedJobCount=0 inProgressJobCount=0 logger="semanticmodel/metrics:Monitor" queuedJobCount=0 waitingJob
Count=0
Feb  5 07:29:40 hostname nlp_0: time="2023-02-05T07:29:40.088411039Z" level=info msg="Resolving service endpoints for service." logger="services/serviceresolver:grpcServiceResolver" service=messagebus
Feb  5 07:29:40 hostname nlp_0: time="2023-02-05T07:29:40Z" level=info msg="Client making gRPC request with request tracemap[clientName:nlp methodName:/com.tableau.discovery.v3.DiscoveryService/ListServiceIn
stances parentTraceID:8sK3ex0VRz]" globalTraceID=UyK3exA4g logger=pegasus/server/interceptor/requestTraceClientInterceptor
Feb  5 07:29:40 hostname nlp_0: time="2023-02-05T07:29:40Z" level=info msg="Client received response from gRPC requestmap[methodName:/com.tableau.discovery.v3.DiscoveryService/ListServiceInstances parentTrac
eID:8sK3ex0VRz responseID:967b2c50-8cd9-4174-b37c-f8d40cc3b55e]" globalTraceID=UyK3exA4g logger=pegasus/server/interceptor/requestTraceClientInterceptor
Feb  5 07:29:40 hostname nlp_0: time="2023-02-05T07:29:40.091340982Z" level=info msg="returned host from service discovery" host=hostname logger="semanticmodel/services:ServiceDiscovery" port=8256 service
=messagebus

All these looks just informational to me and I don’t see any error. If you know of a specific log I can look at; please let me know. Thanks!

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Can you confirm the username/password are valid?

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Yes; it logs me in and Auth0 shows succesful login; so I believe they are.

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