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Freshdesk SAML Integration requires SHA-256 fingerprint effective today

saml
sso-integration

#1

Effective today Freshdesk’s SAML2 implementation using Auth0 for SSO requires a SHA-256 fingerprint of the Auth0 cert:

https://support.freshdesk.com/support/solutions/articles/225793-freshdesk-saml-sso-now-supports-sha256-certificates-phasing-out-sha1-certificates

The Auth0 SAML2 integration page for connections only provides a SHA-1 fingerprint. Please update the Connection SAML2 Add-on Usage page to provide the SHA-256 fingerprint.

Can you provide a script or instructions to generate the fingerprint from the Auth0 cert itself?


#2

It looks like if you download the Certificate locally: domainname.pem

And you have openssl installed you can do this to get the fingerprint:

openssl x509 -noout -fingerprint -sha256 -inform pem -in domainname.pem

Though the Auth0 page still should be updated to display the SHA-256 fingerprint.


#3

It looks like if you download the Certificate locally: domainname.pem

And you have openssl installed you can do this to get the fingerprint:

openssl x509 -noout -fingerprint -sha256 -inform pem -in domainname.pem

Though the Auth0 page still should be updated to display the SHA-256 fingerprint.


#4

@steve Great question… Thanks for finding a workaround. @jmangelo, thoughts on fixing the UI?


#5

@evan I’ve added your suggestion to the feature backlog so that it can be considered, however, I can’t provide you with any information about if/when it will be available.


#6