Feature: Fix or explain why password resets seem to be tied to organizational membership
Description:
When a user attempts to reset their password then being invited to an organization no reset email is ever sent.
in the logs we see a Failed Change Password Request. because “User does not exist or user is not part of organization”.
Why would being part of the organization have anything to do with password resets?
Use-case:
In the usecase that a user is invited to a organization and they forgot their password, they are presented a link to reset that password. However when they try to perform that operation they receive no email.
In our personal usecase: [which we thought we had tested and was working]
We want to invite a user to an organization via a u/p connection. They would get the invite link, reset their password, which we assume would create an account and then be able to continue on accepting the invite, adding them to the organization.
I am sorry about the delayed response to your inquiry!
As far as I have tested on my end, I was able to send and organization invitation and I was able to reset the password or sign up in my application just fine.
If the account already exists or not, I was able to either sign up or reset the password of the user through the organization invitation link and log in inside the application. In both these scenarios the user has joined the organization successfully. Please take note that my organization has auto-membership allowed for the used database connection.
We want to invite a user to an organization via a u/p connection. They would get the invite link, reset their password, which we assume would create an account and then be able to continue on accepting the invite, adding them to the organization.
To better understand what you are referring to here. Do you create a dummy account for the user that you are inviting to the organization beforehand so that they can reset the password or are they supposed to sign up? If the user is supposed to create an account through the invitation link, they would need to click on Sign Up and not to attempt to reset their password.
Could you please let me know what are the settings of the organization and of the application’s organization settings?
Also, if you could provide me the name of the tenant through a DM on which this error happens to I can take a look at the configuration, that would be great.
If you have any other questions on the matter or if the issue persists, please let me know!