Problem statement
A Facebook social connection has been configured in a tenant. An attempt to log in using this connection results in the error message:
“Sorry, something went wrong. We’re working on getting this fixed as soon as we can.”
This article explains why this error might be encountered.
Troubleshooting
Confirm whether ‘Facebook Login’ or ‘Facebook Login for Business’ has been selected from within the Meta Developers portal. For more information, refer to Facebook Login for Business. This is a hidden feature that is only visible when a ‘Business’ app is created within the Meta Developer’s dashboard
Solution
‘Facebook Login for Business’ is not supported and should only be used by ‘Tech Providers’ who want to access their customer’s Facebook Business data. For further information, refer to Tech Providers.
- An App ID and App Secret from a Facebook app that has Facebook Login are required.
- Either click the ‘Switch to Facebook Login’ option or create a new ‘Consumer’ app that’s able to use ‘Facebook Login’.