Problem statement
A Facebook social connection has been installed via the Auth0 Marketplace.
Attempting to log in to Facebook using this social connection results in the following error:
App not active: This app is not accessible right now and the app developer is aware of the issue. You will be able to log in when the app is reactivated.
Symptoms
The login attempt via the Facebook social connection is blocked and this error is displayed:
Cause
In this particular case, the customer is not a legal business entity, as required by Facebook for this type of application.
Solution
The issue is mainly due to the user who is accessing/signing in to Facebook does not have access in development mode (only the administrator, developer, and test users have this level of access).
- In the Facebook developer console, select the App.
- Navigate to Select App Roles > Roles > add the particular user as administrator or developer.
- A general web search will find a range of alternative solutions
- As this is a third party issue, Auth0 can offer only limited guidance about this problem. It is recommended to post a question to the Meta ( Facebook ) support forums or a discussion forum such as StackOverflow.
Need for Business Registration
Use of the Facebook social connection from Auth0 Marketplace will not help to remove the Facebook requirement that customers must be linked to a legally registered business for this type of application. Regardless of whether login is directly to Facebook or via the Facebook social connection, this error will still be encountered.