Error when Configuring new custom social connection

After installing Custom Social Connections extension in an Auth0 appliance, it returns the following error message when clicking on the Custom Social Connections link

{“code”:502,“message”:“error fetching webtask code”}

What needs to be done to fix this issue?

Thank you!

Hey @samzhou!

It seems like a temporary bug. Are you still experiencing it? If it’s still there please DM me your tenant name so I can dig in!


I hit this issue from an Auth0 appliance hosted in our own environment, not Auth0 public cloud.

Oh sorry totally missed that part. Is the error still there?

It seems like some of our users also reported this but got it working by now. Let me know if it’s still there and please send me your tenant name over DM so I can check all the things internally.

Auth0 support already checked on this issue, it may be caused by the appliance not being able to access external network, I’m still working with our security team to resolve the outbound security permissions to see if it can resolve the issue.

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Good! It will be great if you can share the root reason here for the rest of the community once our support get it fixed for you.