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Error: An error occurred when fetching client data for Lock: https://cdn.auth0.com/client/redacted timed out

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timeout-error
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#1

A lot of our mobile users encounters a timeout error when accessing the URL. I checked it on my end and the URL is accessible. Is it possible for client data to have a fallback when a user encounters this error?


#2

Another variation of this error:

Error: An error occurred when fetching client data for Lock: https://cdn.auth0.com/client/redacted could not be loaded.


#3

To my knowledge, although the possibility to obtain that information from another source has been discussed it is not yet available so a failure to fetch that data is only recoverable by retrying until success.

The timeout value changed in Lock with this PR so I would make sure if you’re using a Lock version that already includes the increase in timeout as otherwise the probability of facing that issue would be significantly larger.


#4