Email Template for Passwordless Login using Code not Editing Correctly

I have my application to allow passwordless login using a code sent to your email. I am trying to update the template to show our branding. However, the templates available for edit within Authentication > Passwordless > Email as well as the templates within Branding > Email Templates are not showing the actual email that gets sent out when users request a code.

The HTML I am sent when I request a code includes this PNG. This is what I am trying to update to be our icon. However, not a single template includes this link. Moreover, when I update the template found in those two places I cite above, the actual email I am sent doesn’t necessarily reflect those changes.

How can I fix this?

Hi @jameson,

Welcome to the Auth0 Community!

It seems that you might not have configured a custom email provider, which is required to make changes to email templates.

You might see a warning banner like the following:
image

In this case, you must configure a custom email provider.

Please refer to our Configure External SMTP Email Providers documentation to learn more.

Let me know if you have any questions.

Cheers,
Rueben

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.