Overview
The Elevated Support Access role was assigned to a new Admin user. However, the new Admin user could not see the support cases created by other users.
Applies To
- Elevated Support Access
Cause
The support center caches the role information (as of Sep. 2024.). The newly assigned role will not take effect immediately.
Solution
As for the time being, this behavior is expected and cannot be amended. Please wait until the cache is replaced.