Support Access Role cannot be created from Support Center

[lihua.zhang]

Problem Statement

We can not create new Support Center users from Support.Auth0.com because the Support role is not visible.

Solution

Please use the public dashboard (https://manage.auth0.com not https://manage.customer-account.auth0.com/) to add the Support Access users to their “support” tenant.

Reference

Dashboard Access by Role

Manage Support Center Users