We are looking into downgrading from the Auth0 enterprise tier since we are not really using the features (yet).
What do we need to keep in mind when doing this? I am aware of the articles in the docs but they are a little bit light on the topic.
One relatively important question is how our users will be affected. I expect that we will need to invalidate all tokens but that their accounts will be retained as is including their passwords. Is that correct? These users are currently associated to organizations.
You mean removing them from the orgs before we do downgrade the plan?
I was not planning to do that but if I need to do it before we change the plan than we can do it. Why do you ask? Do we need to do this for the users to not loose access via their username/password?
Users shouldn’t lose access to their username and password, but you may receive alerts that you are using an enterprise feature. Most of the time, subscription discrepencies aren’t going to immediately block logins or anything like that.
I can’t find a specific example of a customer doing this, and I wanted to gather as much information as possible on the plan to downgrade and remove the feature from your flow.
