Does issue https://status.auth0.com/incidents/6cv20z0sj11k also affects post-login actions/rules?

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We have started to be impacted by Authentication Failures in US-4 Public Cloud Environment<!-- --> • Auth0 Status Page, we are unable to login, my production users are receiving the message:

{
  "date": "2025-03-25T18:42:00.972Z",
  "type": "f",
  "description": "We are sorry, something went wrong when attempting to login",
  "connection": "Username-Password-Authentication",
  "connection_id": "con_u635JXVuyoNDHr48",
  "client_id": "1f2aH1FdFUDKywCYT5569qP47Balas0V",
  "client_name": "axis-connect-prod",
  "ip": "2806:108e:12:a8b0:692a:b249:b1c7:c4ec",
  "user_agent": "Firefox 136.0.0 / Windows 10.0.0",
  "details": {
    "body": {},
    "qs": {
      "state": "k5-crDnTGJXduuWOkZcsSvOalyMjy0iH"
    },
    "connection": "Username-Password-Authentication",
    "error": {
      "message": "We are sorry, something went wrong when attempting to login",
      "oauthError": "server_error",
      "type": "oauth-authorization"
    },
    "session_id": "WutVQQIfsJnGMwovPICUx1C73kkR3J9k",
    "stats": {
      "loginsCount": 100
    }
  },
  "hostname": "axisconnect.us.auth0.com",
  "user_id": "auth0|auth0|66338ed9cfd75a371a1abe8a",
  "user_name": "zginer@axisconnect.us",
  "strategy": "auth0",
  "strategy_type": "database",
  "audience": "https://axisconnect.us.auth0.com/userinfo",
  "scope": [
    "openid",
    "profile",
    "email"
  ],
  "$event_schema": {
    "version": "1.0.0"
  },
  "log_id": "90020250325184928294546000000000000001223372071569962563",
  "tenant_name": "axisconnect",
  "_id": "90020250325184928294546000000000000001223372071569962563",
  "isMobile": false,
  "id": "90020250325184928294546000000000000001223372071569962563"
}

in addition, if I navigate in the dashboard to the rules that attach metadata of assigned roles for my application to validate, the dashboard is not showing my rules anymore. Is all related? Will the solution to Authentication Failures in US-4 Public Cloud Environment<!-- --> • Auth0 Status Page also help me recover my rules?

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with the latest message of the issue being resolved, I was able to see my actions back in the dashboard. All good now.

3

Hi @diego.torres.fuerte

Thanks for letting us know!

If you still experience any issues after the incident has been resolved, please leave a reply!

Kind Regars,
Nik

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