Does Auth0 sends email when a user is unblocked?

Help
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1

Auth0 sends an email on the user’s email when a user is blocked but does it also sends an email to the user after the user account has been “Unblocked”?

3

Hi @Aafreen_Khan,

Unfortunately, Auth0 does not send an email to the user when their account has been unblocked.

When a user is blocked, Auth0 sends only one email to the user to notify them about their account being locked and contains a link to allow them to unblock themselves.

Please let us know if you have any additional questions.

Thanks,
Rueben

4

Hi @rueben.tiow

Thanks a lot for your timely response.

I just wanted to know further if there is a way to trigger/send an email to the user when their account is unblocked?
Like through Auth0 Action is that a possibility and can we write custom code for it?

Thanks in advance.
Aafreen Khan

5

Hi @Aafreen_Khan,

Thanks for the reply.

Unfortunately, there is no way to send an email to a user when their account is unblocked.

It is also not possible to accomplish this in Actions since there isn’t a Post-Unblock user flow to send an email to the user when their account is unblocked.

I hope this helps!

Thanks,
Rueben

6

Thanks for your help Reuben.

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