Disaster Recovery Plan for Auth0

Last Updated: Sep 24, 2024

Overview

This article details how to get information on the Disaster Recovery Plan for Customer Identity Cloud/Auth0.

Applies To

  • Disaster Recovery Plan

Solution

For more information on the disaster recovery plan, it is recommended to contact trust@auth0.com. See this documentation for more information: Availability & Trust.

Enterprise customers can also contact their designated TAM for more information about this subject.

Refer to the following documentation about “Disaster Recovery”

Customers are responsible for administering their tenants and associated data sets, so restoring deleted or modified data is not supported, as stated in the Auth0 Operational Policies - Unsupported requests.

With this in mind, the recommendation for maintaining backups would be to use a built-in method to take exports of user databases, with two ways of interacting:

Each of these has a matching function to import users back in. In addition, the Deploy CLI Tool can be used to export (backup) tenant configuration objects.