Problem statement
We want to know the Disaster Recovery Plan for Customer Identity Cloud/Auth0.
Solution
Here are a few docs related to discovery recovery.
- Overview of our cloud architecture in this post:
- discovery recovery plan:
Furthermore, all customers are responsible for administering their Tenants and associated data sets. Restoration of deleted or modified data is not supported:
Our recommendation for maintaining your backups would be to use a built-in method to take exports of user databases, with two ways of interacting. Each of these has a matching function to import users back in.
- via an extension in the Dashboard:
- via the management API:
Moreover, you can use our Deploy CLI Tool to export (backup) tenant configuration objects.
If you are a paid customer and have a TAM for your account, you can also reach out to your TAM for details.