Last Updated: Sep 24, 2024
Overview
This article details how to get information on the Disaster Recovery Plan for Customer Identity Cloud/Auth0.
Applies To
- Disaster Recovery Plan
Solution
For more information on the disaster recovery plan. Please see this documentation for more information:
Compliance Documentation (links to the Okta Trust Center for Enterprise customers only; Standard customers can open another link on this page to access Whistic)
Enterprise customers can also go directly to the Okta Trust Center to directly access Okta’s security posture, compliance, and security documentation. Or contact their designated TAM for more information about this subject.
Customers are responsible for administering their tenants and associated data sets, so restoring deleted or modified data is not supported, as stated in the Auth0 Operational Policies - Unsupported requests.
With this in mind, the recommendation for maintaining backups would be to use a built-in method to take exports of user databases, with two ways of interacting:
- Via an extension in the Dashboard: Migrate users with the User Import/Export Extension.
- Or via the Management API: Create export users job.
Each of these has a matching function to import users back in. In addition, the Deploy CLI Tool can be used to export (backup) tenant configuration objects.