Hi everyone, having the following issue, I’m testing the email flow on signup and every works fine, I have NOT enabled a custom email provider in my account, the emails I’m receiving are like the following: [image] The problem is that after enabling the custom email provider, my emails looks like…

Hi @max7 , Welcome to the Auth0 Community! The reason of the email discrepancy is that the Custom Email Template will take effect only after the Custom Email Provider is enabled and configured. Please see attached the “change email” template scripts in your first email. It works fine in my testin…

Different email template after enabling custom email provider

Help

lihua.zhang June 22, 2022, 5:27pm 8

Thank you @willianantunes for helping with this community topic!

Hi @max7 ,

I have passed your feedback to our Product Team. Meantime, please use the scripts we provided to solve your use case.

2 Likes

Reset "Change Password" email template

Topic		Replies	Views
Can't find code for custom email template Help branding , email-templates-branding	9	437	April 18, 2024
Verification Email Different than the one in Templates [ still an issue ] Help	4	2612	March 20, 2021
Can't disable Custom Email Provider Help	2	2140	July 28, 2022
Different email template after enabling custom email provider (verification email) Help branding , email-templates-branding	0	1054	April 25, 2023
Reset "Change Password" email template Help change-password , email , email-template	6	7686	July 25, 2022

Different email template after enabling custom email provider

Related topics