Hi everyone, having the following issue, I’m testing the email flow on signup and every works fine, I have NOT enabled a custom email provider in my account, the emails I’m receiving are like the following: [image] The problem is that after enabling the custom email provider, my emails looks like…

Hi @max7 , Welcome to the Auth0 Community! The reason of the email discrepancy is that the Custom Email Template will take effect only after the Custom Email Provider is enabled and configured. Please see attached the “change email” template scripts in your first email. It works fine in my testin…

lihua.zhang June 22, 2022, 5:27pm 8

Thank you @willianantunes for helping with this community topic!

Hi @max7 ,

I have passed your feedback to our Product Team. Meantime, please use the scripts we provided to solve your use case.

2 Likes

Reset "Change Password" email template

Different email template after enabling custom email provider