Hi @max7 ,
Welcome to the Auth0 Community!
The reason of the email discrepancy is that the Custom Email Template will take effect only after the Custom Email Provider is enabled and configured.
Please see attached the “change email” template scripts in your first email. It works fine in my testing. Please enable the custom email provider and paste the scripts and give it a try. Thanks!
change email template.html.txt (18.2 KB)