Deleting a user from Custom Database does not delete user from application's list of users

After following this guide, I am using DynamoDB as my custom database.

Until roughly 20 minutes ago, I didn’t notice any issues with deleting users directly from DynamoDB during testing.

An issue I noticed is that each user I delete from my DynamoDB database table stays in the list of Users under my application. Not only that, but I also am unable to delete any of these users. Instead, I receive an error saying:

Error! There was a problem deleting <USER_EMAIL>.

Additionally, if I go to the Authentication → Database → DynamoDB-Connection → Custom Database, then Save and Try the Get User database action script for any of email of a user I deleted from DynamoDB, I get the following error:

The profile is: undefined

There’s more…

After re-creating the user in my DynamoDB table, using an API call from my web application’s UI, and try sign this user up, I get the following error:

The error above indicates to me that something is wrong with the User list in my Auth0 application.


Not being able to get rid of these accounts is a major blocker for us since these emails/accounts will be returning users.

Also, in case I need to run through tests like this again, I need to be able to remove users from the User list even if I have deleted them from my Custom Database not by using the Delete database action script.

Please help!!!

It has been more than 2 weeks.
Can I please get some eyes on this request for help?

This issue is a blocker for us to continue using Auth0 for authentication!