I see. I believe the reset functionality actually removes some of the styles in the original verification template.
When you update the template to this, are you seeing the styles?:
<!doctype html>
<html xmlns="http://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office">
<head>
<title></title>
<!--[if !mso]><!-- -->
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<!--<![endif]-->
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<style type="text/css">
#outlook a {
padding: 0;
}
.ReadMsgBody {
width: 100%;
}
.ExternalClass {
width: 100%;
}
.ExternalClass * {
line-height: 100%;
}
body {
margin: 0;
padding: 0;
-webkit-text-size-adjust: 100%;
-ms-text-size-adjust: 100%;
}
table,
td {
border-collapse: collapse;
mso-table-lspace: 0pt;
mso-table-rspace: 0pt;
}
img {
border: 0;
height: auto;
line-height: 100%;
outline: none;
text-decoration: none;
-ms-interpolation-mode: bicubic;
}
p {
display: block;
margin: 13px 0;
}
</style>
<!--[if !mso]><!-->
<style type="text/css">
@media only screen and (max-width:480px) {
@-ms-viewport {
width: 320px;
}
@viewport {
width: 320px;
}
}
</style>
<!--<![endif]-->
<!--[if mso]>
<xml>
<o:OfficeDocumentSettings>
<o:AllowPNG/>
<o:PixelsPerInch>96</o:PixelsPerInch>
</o:OfficeDocumentSettings>
</xml>
<![endif]-->
<!--[if lte mso 11]>
<style type="text/css">
.outlook-group-fix {
width:100% !important;
}
</style>
<![endif]-->
<style type="text/css">
@media only screen and (min-width:480px) {
.mj-column-per-100 {
width: 100%!important;
}
.mj-column-per-80 {
width: 80%!important;
}
.mj-column-per-30 {
width: 30%!important;
}
.mj-column-per-70 {
width: 70%!important;
}
}
</style>
</head>
<body style="background: #E3E5E7;">
<div style="background-color:#E3E5E7;">
<!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;">
<tr>
<td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;">
<![endif]-->
<div style="margin:0px auto;max-width:600px;background:white;">
<table role="presentation" cellpadding="0" cellspacing="0" style="font-size:0px;width:100%;background:white;" align="center" border="0">
<tbody>
<tr>
<td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:20px 0px;">
<!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td style="vertical-align:top;width:600px;">
<![endif]-->
<div class="mj-column-per-100 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
<table role="presentation" cellpadding="0" cellspacing="0" style="vertical-align:top;" width="100%" border="0">
<tbody>
<tr>
<td style="word-break:break-word;font-size:0px;padding:10px 25px;" align="center">
<table role="presentation" cellpadding="0" cellspacing="0" style="border-collapse:collapse;border-spacing:0px;" align="center" border="0">
<tbody>
<tr>
<td style="width:80px;">
<a href="{{ home_url }}" target="_blank"><img alt="auth0" title="" height="auto" src="{{ logo_url }}" style="border:none;border-radius:;display:block;outline:none;text-decoration:none;width:100%;height:auto;" width="80"></a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td></tr></table>
<![endif]-->
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td></tr></table>
<![endif]-->
<!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;">
<tr>
<td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;">
<![endif]-->
<div style="margin:0px auto;max-width:600px;background:#222228;">
<table role="presentation" cellpadding="0" cellspacing="0" style="font-size:0px;width:100%;background:#222228;" align="center" border="0">
<tbody>
<tr>
<td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:20px 0px;">
<!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td style="vertical-align:top;width:600px;">
<![endif]-->
<div class="mj-column-per-80 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
<table role="presentation" cellpadding="0" cellspacing="0" style="vertical-align:top;" width="100%" border="0">
<tbody>
<tr>
<td style="word-break:break-word;font-size:0px;padding:10px 25px;padding-top:30px;" align="center">
<table role="presentation" cellpadding="0" cellspacing="0" style="border-collapse:collapse;border-spacing:0px;" align="center" border="0">
<tbody>
<tr>
<td style="width:80px;"><img alt="Zero To Launch" title="" height="auto" src="http://cdn.auth0.com/website/emails/product/top-verify.png" style="border:none;border-radius:;display:block;outline:none;text-decoration:none;width:100%;height:auto;"
width="80"></td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="word-break:break-word;font-size:0px;padding:0px 20px 0px 20px;" align="center">
<div class="" style="cursor:auto;color:white;font-family:'Avenir Next', Avenir, sans-serif;font-size:32px;line-height:60ps;text-align:center;">Verify Your Account</div>
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td></tr></table>
<![endif]-->
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td></tr></table>
<![endif]-->
<!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;">
<tr>
<td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;">
<![endif]-->
<div style="margin:0px auto;max-width:600px;background:white;">
<table role="presentation" cellpadding="0" cellspacing="0" style="font-size:0px;width:100%;background:white;" align="center" border="0">
<tbody>
<tr>
<td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:40px 25px 0px;">
<!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td style="vertical-align:top;width:600px;">
<![endif]-->
<div class="mj-column-per-100 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
<table role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0">
<tbody>
<tr>
<td style="word-break:break-word;font-size:0px;padding:0px 0px 25px;" align="left">
<div class="" style="cursor:auto;color:#222228;font-family:'Avenir Next', Avenir, sans-serif;font-size:18px;font-weight:500;line-height:30px;text-align:left;">Your account information</div>
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td><td style="vertical-align:top;width:600px;">
<![endif]-->
<div class="mj-column-per-30 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
<table role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0">
<tbody>
<tr>
<td style="word-break:break-word;font-size:0px;padding:0px 0px 10px;" align="left">
<div class="" style="cursor:auto;color:#222228;font-family:'Avenir Next', Avenir, sans-serif;font-size:16px;line-height:30px;text-align:left;"><strong style="font-weight: 500; white-space: nowrap;">Account</strong></div>
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td><td style="vertical-align:top;width:600px;">
<![endif]-->
<div class="mj-column-per-70 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
<table role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0">
<tbody>
<tr>
<td style="word-break:break-word;font-size:0px;padding:0px 0px 10px;" align="left">
<div class="" style="cursor:auto;color:#222228;font-family:'Avenir Next', Avenir, sans-serif;font-size:16px;line-height:30px;text-align:left;">{{ user.email }}</div>
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td><td style="vertical-align:top;width:600px;">
<![endif]-->
<div class="mj-column-per-30 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
<table role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0">
<tbody>
<tr>
<td style="word-break:break-word;font-size:0px;padding:0px 0px 10px;" align="left">
<div class="" style="cursor:auto;color:#222228;font-family:'Avenir Next', Avenir, sans-serif;font-size:16px;line-height:30px;text-align:left;"><strong style="font-weight: 500; white-space: nowrap;">Verify Link</strong></div>
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td><td style="vertical-align:top;width:600px;">
<![endif]-->
<div class="mj-column-per-70 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
<table role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0">
<tbody>
<tr>
<td style="word-break:break-word;font-size:0px;padding:0px 0px 25px;" align="left">
<div class="" style="cursor:auto;color:#222228;font-family:'Avenir Next', Avenir, sans-serif;font-size:16px;line-height:30px;text-align:left;"><a href="{{ url }}" style="color:#0a84ae; text-decoration:none">{{ url }}</a></div>
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td></tr></table>
<![endif]-->
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td></tr></table>
<![endif]-->
<!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;">
<tr>
<td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;">
<![endif]-->
<div style="margin:0px auto;max-width:600px;background:white;">
<table role="presentation" cellpadding="0" cellspacing="0" style="font-size:0px;width:100%;background:white;" align="center" border="0">
<tbody>
<tr>
<td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:0px 30px;">
<!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td style="vertical-align:undefined;width:600px;">
<![endif]-->
<p style="font-size:1px;margin:0px auto;border-top:1px solid #E3E5E7;width:100%;"></p>
<!--[if mso | IE]><table role="presentation" align="center" border="0" cellpadding="0" cellspacing="0" style="font-size:1px;margin:0px auto;border-top:1px solid #E3E5E7;width:100%;" width="600"><tr><td style="height:0;line-height:0;"> </td></tr></table><![endif]-->
<!--[if mso | IE]>
</td></tr></table>
<![endif]-->
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td></tr></table>
<![endif]-->
<!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;">
<tr>
<td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;">
<![endif]-->
<div style="margin:0px auto;max-width:600px;background:white;">
<table role="presentation" cellpadding="0" cellspacing="0" style="font-size:0px;width:100%;background:white;" align="center" border="0">
<tbody>
<tr>
<td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:20px 0px;">
<!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td style="vertical-align:top;width:600px;">
<![endif]-->
<div class="mj-column-per-100 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
<table role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0">
<tbody>
<tr>
<td style="word-break:break-word;font-size:0px;padding:10px 25px;" align="center">
<table role="presentation" cellpadding="0" cellspacing="0" style="border-collapse:separate;" align="center" border="0">
<tbody>
<tr>
<td style="border:none;border-radius:3px;color:white;cursor:auto;height:35px;padding:10px 25px;" align="center" valign="middle" bgcolor="#EB5424"><a href="{{ url }}" style="text-decoration:none;line-height:100%;background:#EB5424;color:white;font-family:'Avenir Next', Avenir, sans-serif;font-size:14px;font-weight:500;text-transform:none;margin:0px;" target="_blank">VERIFY YOUR ACCOUNT</a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td></tr></table>
<![endif]-->
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td></tr></table>
<![endif]-->
<!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;">
<tr>
<td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;">
<![endif]-->
<div style="margin:0px auto;max-width:600px;background:white;">
<table role="presentation" cellpadding="0" cellspacing="0" style="font-size:0px;width:100%;background:white;" align="center" border="0">
<tbody>
<tr>
<td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:20px 0px;">
<!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td style="vertical-align:top;width:600px;">
<![endif]-->
<div class="mj-column-per-100 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
<table role="presentation" cellpadding="0" cellspacing="0" style="vertical-align:top;" width="100%" border="0">
<tbody>
<tr>
<td style="word-break:break-word;font-size:0px;padding:0px 25px 15px;" align="left">
<div class="" style="cursor:auto;color:#222228;font-family:'Avenir Next', Avenir, sans-serif;font-size:16px;line-height:30px;text-align:left;">If you are having any issues with your account, please don't hesitate to contact us by replying to this mail.
<br>Thanks!</div>
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td></tr></table>
<![endif]-->
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td></tr></table>
<![endif]-->
<!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;">
<tr>
<td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;">
<![endif]-->
<div style="margin:0px auto;max-width:600px;background:#F5F7F9;">
<table role="presentation" cellpadding="0" cellspacing="0" style="font-size:0px;width:100%;background:#F5F7F9;" align="center" border="0">
<tbody>
<tr>
<td style="text-align:center;vertical-align:top;direction:ltr;font-size:0px;padding:20px 0px;">
<!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td style="vertical-align:top;width:600px;">
<![endif]-->
<div class="mj-column-per-100 outlook-group-fix" style="vertical-align:top;display:inline-block;direction:ltr;font-size:13px;text-align:left;width:100%;">
<table role="presentation" cellpadding="0" cellspacing="0" style="vertical-align:top;" width="100%" border="0">
<tbody>
<tr>
<td style="word-break:break-word;font-size:0px;padding:0px 20px;" align="center">
<div class="" style="cursor:auto;color:#222228;font-family:'Avenir Next', Avenir, sans-serif;font-size:13px;line-height:20px;text-align:center;">You’re receiving this email because you have an account in {{ friendly_name }}. If you are not sure why you’re receiving this, please contact us{% if support_url %} through our <a href="{{ support_url }}" style="color:#0a84ae;text-decoration:none">Support Center</a>{% endif %}.</div>
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td></tr></table>
<![endif]-->
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]>
</td></tr></table>
<![endif]-->
<!--[if mso | IE]>
<table role="presentation" border="0" cellpadding="0" cellspacing="0" width="600" align="center" style="width:600px;">
<tr>
<td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;">
<![endif]-->
<div></div>
<!--[if mso | IE]>
</td></tr></table>
<![endif]-->
</div>
</body>
</html>