Dashboard - Invitation Not Arriving

Help
, ,
1

Hello @Auth0Community.

Issue: I’m inviting a previously deleted email to the Auth0 Dashboard, but I’m not receiving the invitation. I tried multiple times - since 20 days ago, unsuccessfully.

Context: because I moved from Google Workspace to Office 365, I deleted my account primary email at Auth0 and added a temporary @gmail account (both in my name - and I’m the solo admin of Auth0). After the transition, I invited myself once again but I’m not receiving it.

Copy Invitation Link: Using the account I have access, I copied the non-expired invitation link in the members page, but when I open it (other chrome profile), I receive an error message saying " You are currently logged in as inviteduser@mydomain.com. Please log in using the email address for which you received the invitation." >> which is strange, because both are correct and the same (authenticated and invitation email addresses).

Am I missing some step? What can I do better to fix this?

Attached is the error message.

Screenshot 2025-02-11 at 10.11.47
Screenshot 2025-02-11 at 10.11.472880×1720 253 KB

(sensitive information masked due to privacy concerns)

Best,
Daniel Santana
Humaitrix

2

Hi @daniel.santana

Can you share your account email and tenant name with me via DM?

Thanks
Dawid

1 Like
3

Tks Dawid, I messaged you. Please let me know if you need any other info.

best,

5

Reporting the advances of this case.

Dawid took this issue to the support team, who will take it from there. Nothing that we could solve from the admin panel, as it is an unexpected behaviour.

Thanks for your help, @dawid.matuszczyk and for Auth0 Team help.

Daniel

6

Problem identified by the support team. It was a mistake from mine. There was a typo in the domain name.

:man_facepalming:

Noobie level increased.

Tks for the help @Auth0Team and @dawid.matuszczyk