Hello. I’ve followed Configure External SMTP Email Providers to use AWS SES as custom SMTP. Upon setup, the “Send Test Email” worked. Upon request password reset, email is not sent. Changing the email provider back to default Auth0, then requesting password reset, an email is sent. Is there a w…

There was an issue some time ago, where the templates were disabled when you’d disable your own email provider, even if you then re-enabled it again. Could you try the workaround provided here? http://community.auth0.com/questions/9051/%20password-%20reset-mail-not-being-sent

Custom email provider: test works, but not password reset

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Custom email provider: test works, but not password reset

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