Custom domain: verification record not found

I’ve filled out the custom domain form. I’ve created my CNAME and verified via nslookup that it’s working. DNS for my domain is hosted on Azure. However, after waiting overnight, I still get the “verification record not found” error. I have deleted and recreated the custom domain and waited, same problem.

Searching on the Auth0 forums showed that others have had to ask support to reprovision the certificate. As I’m on a free account I can’t submit a ticket. Is posting here the right way to get support’s attention? Do I need to buy a month’s pro account access to be able to ask for help with this?

Hi @jphekman-fdc,

Welcome back to the Auth0 Community!

I can help out here - no need for a support ticket or upgrading your plan. I took a look at your tenant and see the issue. The CNAME values do not match. I’m going to DM you as some of the values are sensitive.

Thanks,

Mary Beth

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