Custom domain not verified after 10 hours of CNAME update

[judy]

Hi,
I am trying to verify custom domain. but I keep getting this error whenever I click “verify” button.
" Error! Your verification record was not found. You might need to wait a few minutes before we can discover it."
I checked my domain and CNAME in mxtoolbox, and found the DNS record.

It’s my auth0 custom domain setting.

and it’s my custom domain and CNAME setting in my domain registration service(garvia).

Did I set it up wrong?

Thank you.

[jonathan.wilson]

You can only have a single CNAME with a particular name, having more than one CNAME with the same name will cause issues.

I think removing the top entry in your last screenshot (so that you’re only left with the *.auth0.com one) will resolve the issue.

[judy]

Thank you, jonathan.wilson!!!
I removed the top cname and the custom domain was verified!!!
you save my day. sooooo thank you

[jonathan.wilson]

No worries. Glad I could help

[konrad.sopala]

Teamwork makes the dreamwork!