Custom Domain in Tenant

[rueben.tiow]

Hi @rnatarajan,

Thanks for reaching out to the Auth0 Community!

I have just checked your Dev and Prod tenants and see the same observations as you.

It seems like your Prod tenant’s custom domain is still in the pending verification status.

I have checked your custom domain’s DNS record and see the correct CNAME value as well. In this case, please allow some time to pass before checking back to verify it’s status.

I recommend referring to the FAQ below for additional guidance:

Cannot verify my custom domain even if I set the correct CNAME

Problem statement After configuring a custom domain and verifying the correct CNAME is used, the verification on the custom domain does not finish. Cause If the custom domain is tested multiple times, it can hit the Duplicate Certificate Limit: Duplicate Certificate Limit - Let's Encrypt Solution If an Auth0 managed custom domain is deleted and created multiple times within a short period, it can hit the maximum number of certificates that can be issued. The same can occur if multiple tenants …

Please let me know if you have any questions.

Thanks,
Rueben