Custom domain creation problem

[doga.ister]

Hi there,

I have a problem creating custom domain for my tenant. I am getting the following error:
**Error!** Your verification record was not found. You might need to wait a few minutes before we can discover it.
Even though I have waited more than an hour(documentation says 1-2 mins).

Did anyone come across to this issue?
Can anyone help with this?

Thanks in advance

[john.gateley]

This just means your DNS verification record isn’t there. DId you configure it?

The CNAME is in the config settings, do a “dig” to see if it is there.

John

[doga.ister]

@john.gateley

So this is the page I am on:

Isn’t this the way to configure the DNS?

[john.gateley]

This tells you WHAT to change the DNS to, but now you must go to your DNS provider, whoever that is, and actually do the change.

John

[andrew.e.norton]

Thanks, there were problems with DNS config, it’s OK now.

[konrad.sopala]

Glad it all came together!