Custom DB Gives Error "Please verify the provided email/username or password"

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Last Updated: Aug 6, 2024

Overview

During an operation related to a user from a custom database connection (such as reset password, for example), the following error occurs:

DB Get user Custom script: Please verify the provided email/username or password
The Import Mode is turned on.

Applies To

  • Custom DataBase (DB)
  • Password Reset

Cause

This can happen when a different email address is sent for a particular user ID, and there is already a record of one email address. This can happen, for example, when the user’s email address changes in the legacy DB, but there is already a shadow profile in Auth0 with the old email information.

Solution

The delete connection user by email API endpoint can be used here to clean the shadow user. Refer to Delete a Connection User for more details.

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