Create User Button on the Dashboard's User Management Screen Missing for Some Tenant Members

Knowledge Articles
1

Overview

This article will explain why the Create User button on the Dashboard’s User Management screen is missing for some tenant members.

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Applies To

  • User Creation
  • Dashboard

Cause

Only tenant members who meet the following conditions can add users. If they do not, the Create User button is not displayed:

  1. The tenant member must have the Admin role assigned to their profile.
  2. The tenant member must have a verified email address.

Solution

Ensure both conditions are met to provide access to the Create User button on the User Management page:

  1. Grant the tenant member the Admin role. See Dashboard Access by Role for more details on the Admin role.
  2. Verify the tenant member has a verified email address. See Use Verified Email in User Profiles for more information about using verified emails in user profiles.