Clarification on Auth0’s Backup and Restore Policy for Public Cloud Tenants

[remus.ivan]

Hi @KouYuume,

Welcome to the Auth0 Community and thank you for your post!

In the initial thread that you have mentioned above is was stated that:

@markd

Auth0 does their own backups for their own disaster recovery purposes

which refers strictly to internal, confidential backups.

So regarding Auth0’s backup and restore policy for private or public customers we should solely rely on the 2nd thread ( the Knowledge Article on Backup / Restore Policy for Public Cloud Tenants, which outlines that:

@lihua.zhang

Auth0 does not provide any type of backup and restore service to customers. It is the responsibility of customers to back up their user database stores and tenant configurations.

Requests to backup user database stores or tenant configurations are classed as Unsupported Requests.

and provides a more comprehensive explanation compared to our documentation on the matter, that also specifies:

Auth0 will not transfer data from one Auth0 tenant to another. This applies to both Public Cloud and Private Cloud customers. All data in your Auth0 tenant is always under your control.

So in regards to best practices on data backup and restore for public cloud tenants I would recommend checking out this Knowledge Article about the options available to Backup your Auth0 Tenant/User Data.

Hope this helps!
Thanks,
Remus