Backups of Users stored in Auth0 DB without external db

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Hi all,

we are currently implementing a service using auth0. We are utilizing the auth0 user database and the organization feature. Each organization represents a customer and we have one single “username-password-authentication” database shared between all organizations since users can be members of multiple organizations.

Now, we are evaluating how we can do useful backups of our tenants and users. I guess tenant configurations are easy via the cli tool you provide.

Regarding users I am not sure. I probably read through all your articles and posts. However, I am still not sure about if we can use the management api to have jobs to bulk exports (backup) users, which, in case of a desaster can be bulk imported again.

I read that the password hashes cannot be exported via the api. Is this a problem? For us it would be a valid usecase to secure all but the passwords and instruct the users after a recovery to set a new password. Is this possible or won’t the import work without a password hash?

What is the recommended way to do this? We currently plan to start with the essential plan which wont allow us to do a custom db connection which we could backup by ourselfs.

Best
Chris