Change the account owner for an Enterprise subscription plan

FAQs
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Problem statement

I created my personal Auth0 account before our company got an Enterprise license.

The Enterprise license was applied to my account. So, now I am the license owner and the main admin of all new tenants.

I want to change the owner to another email address: test@example.com. How can I do this?

Solution

To change the owner of an Enterprise subscription account, you can use two methods.

  1. If you can identify the Technical Account Manager (TAM) from the SF ticket, create an ‘@’ mention in the ticket addressing the TAM. Provide details of what the customer is requesting.
    It’s a good idea to check in Slack whether the TAM is available or on vacation/sick. If it looks like the TAM might not be there to help, then use method 2.

  2. Inform the customer that they must submit their request to tam@auth0.com.

  • The email must come from a company account ( not a private email address ).

  • Please copy (CC) other customer stakeholders in the email to help demonstrate that this is a valid request

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