I created my personal Auth0 account before our company got an Enterprise license.
The Enterprise license was applied to my account. So, now I am the license owner and the main admin of all new tenants.
I want to change the owner to another email address: firstname.lastname@example.org. How can I do this?
To change the owner of an Enterprise subscription account, you can use two methods.
If you can identify the Technical Account Manager (TAM) from the SF ticket, create an ‘@’ mention in the ticket addressing the TAM. Provide details of what the customer is requesting.
It’s a good idea to check in Slack whether the TAM is available or on vacation/sick. If it looks like the TAM might not be there to help, then use method 2.
Inform the customer that they must submit their request to email@example.com.
The email must come from a company account ( not a private email address ).
Please copy (CC) other customer stakeholders in the email to help demonstrate that this is a valid request