Change the account owner for an Enterprise subscription plan

Knowledge Solutions
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Problem statement

After upgrading the Auth0 Account to an Enterprise subscription, one admin was made to be the account owner of the subscription as well the main admin for all tenants associated with this subscription.

How can this account owner be transferred to a different email address?

Solution

The following are the steps to change the owner of an Enterprise subscription account:

  1. Submit an email request to tam@auth0.com requesting this change of ownership.
  2. Send the email from a company account (not a private email address) to help confirm the legitimacy of this request.
  3. Copy (CC) other stakeholders of this account to the email, which will also help confirm that this request is indeed valid.
  4. If there is an issue contacting tam@auth0.com please open a Support Ticket and a Support Engineer will assist with getting the TAM team involved.