Can't log-in my account

Help
,
1

Let me ask you a question about multi-factor authentication.

I haven’t done the initial setup for multi-factor authentication on February 1st

I know the account name and password, but I lost my recovery-code and can’t log in.

What is the procedure for reissuing a recovery-code or logging in?

2

Hi @mas-support

Please DM me your email address so I can procedure further with your request.

Thanks
Dawid

3

Dear Dawid

I sent you a DM message, so please check it.
Thanks

mas-support

4

Dear dawid

Thank you for your help.

My email address is ‘mas-support@kke.co.jp’.
I want to login to my accont, but I can’t get past the MFA screen

mas-support

6

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