Can't get "Try another method" button visible in the universal login

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1

Hello,

I cannot seem to get the “Try another method” button visible on my universal login experience page.

I want to give the user the option to sign in with either SMS OTP or email OTP. Both of these methods work fine individually but I don’t want to force the user down either route.

I can see in the example previews when I go to update my branding colors in the Auth0 console (/dashboard/eu/company/universal-login/customizations/colors) that they show the “Try another method” button so it looks like its possible, just having trouble configuring it.

Have confirmed that both email and sms are enabled as connections for the application in question (the login experience works for either if I specify connection=(sms|email) in the /authorize link.

Cheers,

2

Just to clarify, this is for the passwordless login and not MFA related.

I have a third party client which redirects the user to /authorize?….. at which point the user should be able to choose their passwordless connection type.

4

Hi @andyyyyc

Welcome to the Auth0 Community!

Thank you for posting your question, and apologize for the late reply. Showing both SMS and email OTP or switching between them inside of the UL is tricky, as it’s not currently supported out of the box in Auth0, and requires additional steps to achieve this flow.

I would suggest checking this discussion about similar topic → Switch between password and passwordless login - #3 by nik.baleca

Thanks!
Dawid