Cannot disable custom login

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1

We created a branded template for the universal login whilst on the pro trial. now we’ve fallen back to the free plan, we’re stuck with the template. I’d like to disable it, as it’s now out of date, and i can’t change it either. /branding/templates/universal-login returns a 402. There is no way to disable it via the management console either. I’ve just disabling/re-enabling the universal login, the template is stuck.

I cannot raise a support ticket because im on the free plan. I need someone with access behind the scenes to delete the template for me, not sure if anyone here can help.

Cheers,

3

Hi @systems4

Welcome to the Auth0 Community!

Please send us a DM at the @support group with the tenant name and the email address associated with your Auth0 account in order to open a support ticket on your behalf and have this matter investigated.

In order to provide more information for anybody who would be running into a similar issue:

You created a branded Universal Login template while on a Pro trial, but after downgrading to the Free plan, the template is now stuck. The Management API returns a 402 (Payment Required) error when you try to access or delete it, and there is no option to disable it in the Management Console. You cannot raise a support ticket because you’re on the Free plan.

This is a known limitation of Auth0’s plan structure: Universal Login page templates are a paid feature, and once you downgrade to Free, you lose access to manage them. The template cannot be deleted via the API or Console on a Free plan, and community members do not have backend access to delete it for you.

[Root Cause]

Auth0 enforces plan-based feature access at the API level. When you downgrade from Pro to Free:

  1. Paid features are locked — The /branding/templates/universal-login endpoint returns 402 to prevent Free plan users from modifying paid features
  2. The template persists — Your template is not deleted; it’s just inaccessible to you
  3. No self-service removal — Auth0 does not provide a way to delete templates through the Console or API on Free plans
  4. Support access required — Only Auth0 Support can remove the template from your tenant

Why community members cannot help:

  • Community members do not have backend access to Auth0 tenants
  • Deleting templates requires direct database access or internal Auth0 tools
  • This is a support-only operation

[Solution]

Option 1: Upgrade temporarily to delete the template (recommended if feasible)

  1. Navigate to Auth0 Dashboard → Account Settings → Subscription
  2. Upgrade to Developer Pro (or any paid plan)
  3. Navigate to Auth0 Dashboard → Branding → Universal Login
  4. Delete the template via the Management Console or API
  5. Downgrade back to Free plan

This is the fastest path and requires no support intervention.

Option 2: Contact Auth0 Support to delete the template

If you cannot upgrade temporarily, you will need to contact Auth0 Support. However, Free plan users have limited support access:

  • Free plan support: Community forums only (no direct support tickets)
  • Paid plan support: Direct support tickets

To escalate this issue:

Send a DM to the @support group on the (https://community.auth0.com) with:

  • Your tenant name (if comfortable sharing)
  • A clear description of the issue
  • A request for Auth0 staff to assist

Kind Regards,
Nik