support answered with instructions.
while i find this to be very cumbersome (at least its not for an end user)
i needed to:
- go to https://accounts.auth0.com/teams and navigate to members on the left & invite the user to the team.
they accept, create password. - then need to add user to Tenant, they accept invite, login, accept invite…
very cumbersome IMO.
note: support also provided a JIT suggestion in the security settings But that was not an available option as shown in the article they shared with me:
so: 1) team account 2) tenant member.