Hi Auth0 team,
I personally created an Auth0 tenant used by our company’s existing production integration, but I can no longer find it in my Dashboard. I do not remember which login method I originally used.
What we have checked:
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Email/password login shows a different tenant. My original tenant is absent from the tenant switcher.
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Google login with the same email leads to an initial profile setup screen.
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Opening the original tenant’s Dashboard URL redirects me to the other tenant.
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On September 15, 2026, the original tenant’s public OpenID configuration endpoint returned HTTP 200 with the expected issuer. We understand this does not confirm that all internal settings are intact.
I suspect I may be signing in with a different administrator identity, but I cannot confirm the cause.
Could an Auth0 staff member help me identify the appropriate recovery process and restore access after ownership verification? I can provide the tenant domain and relevant account details privately through an official channel.
We need to preserve the existing tenant and production configuration, rather than create a replacement.
Thank you.